Frequently Asked Questions
To submit a warranty claim please complete this form
While many knock-off clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.Please see www.keepgolfreal.com for more information.
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorized retailer. Consumer introduction dates can be found on our Consumer Introduction Dates page. To visit our warranty policy online, please visit our Warranty Information
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications.
To view our warranty policy online, please visit our Warranty Information
To check the status of your order please login to your profile and use the orders section. If you do not have a profile please contact customer experience HERE.
Non-custom orders typically ship from our warehouse within 2-3 business days from the time the order is placed. Due to the varying availability of shafts, grips and miscellaneous components, custom club orders generally ship 4-5 business days after the order is placed. Custom golf ball orders typically ship 3 weeks from the time the order is placed.
Please contact Customer Experience at 1-800-668-9883 M-F 8:30am-5pm EST or submit an inquiry HERE .
If you need to modify or cancel a recent order please call our customer experience team at 1-800-668-9883 and we will make every effort to make the change for you. If you are trying to reach us outside our business hours of Monday-Friday 8:30am-5pm EST, you may submit an inquiry HERE
The serial numbers can be found etched into the back of the hosel on drivers, fairways, hybrids, and irons. Each club is individually serialized with its own unique number.
We have a Retail Locator set up to assist you in finding your nearest retail location HERE. Just enter your postal code and you will be returned a list of the closest retailers to choose from.
Unfortunately, we do not have refinishing facilities at our factory and are unable to provide a refinishing service.
As a manufacturer of new golf products, TaylorMade Canada does not refinish or refurbish clubs.
If you are interested in employment with us, please visit Careers Page on our website for job listings and other valuable information.
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
1. Your name and address
2. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
5. Course name, city, and state where you got your hole-in-one
6. Hole number
7. Par of the hole
8. Hole yardage
9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form, or call Customer Experience at 1-800-668-9883. You will receive an acknowledgement from us within 4-6 weeks. Congratulations!
For assistance finding a TaylormMade Performance Lab, Center or Certified custom fit retailer in your area, please visit www.taylormadefitting.ca
Unfortunately, we do not ship product outside of the Canada. We understand that this prohibits you from receiving the product directly, and we truly apologize. A local retailer in your area would be the best option for you at this point. Or, if you have a Canadian address that we can ship to, we would be happy to ship your order to that address. Please let us know if we can help you with any further information.